Shipment Policy for MixoolCar

December 25, 2024

At MixoolCar, we aim to provide a seamless shopping experience, including fast and reliable shipping. Our Shipment Policy outlines the details of how we process, ship, and deliver your orders.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This confirms that we have received your order. Orders are typically processed within 1-2 business days.
  • Business Hours: Orders placed on weekends or holidays will be processed the following business day. Business hours are Monday to Friday, from 9:00 AM to 5:00 PM (CST), excluding holidays.

2. Shipping Methods

  • Shipping Options: We offer a variety of shipping methods to meet your needs, including standard, expedited, and express shipping. Shipping costs are calculated at checkout based on the method you select and your delivery location.

  • Carriers: We work with trusted shipping carriers, such as:

    • USPS (United States Postal Service)
    • UPS (United Parcel Service)
    • FedEx

  • Shipping Time: Shipping times vary based on the shipping method selected and your location. Estimated delivery times will be displayed during checkout. Please note that delivery times are estimates and may be subject to delays due to factors outside our control, such as weather or carrier issues.

3. Shipping Fees

  • Shipping Costs: Shipping fees are calculated at checkout based on the weight of your order, the shipping method chosen, and your shipping address. You will be able to view the total shipping cost before confirming your purchase.
  • Free Shipping: We offer free standard shipping on orders over a certain amount (please check our website for current promotions and terms).

4. International Shipping

  • International Orders: We offer shipping to many countries outside the United States. International shipping rates and delivery times will be provided during checkout based on the destination country.
  • Customs Duties & Taxes: Customers are responsible for paying any customs duties, taxes, or import fees that may apply to international orders. These fees are determined by the destination country’s customs regulations and are not included in the shipping costs at checkout.

5. Shipping Restrictions

  • P.O. Boxes: We may be unable to ship to P.O. boxes or APO/FPO addresses. Please check with our customer service if you are unsure whether we can deliver to your address.
  • Restricted Items: Some products may be subject to shipping restrictions based on local laws, including hazardous materials or oversized items. We will notify you if any item in your order cannot be shipped.

6. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive a tracking number via email to track your shipment. You can track the status of your order directly on the carrier’s website using the provided tracking number.

  • Delivery Confirmation: You will be notified once your order is delivered. If you experience any delivery issues, please contact our customer service team immediately.

7. Address Accuracy

  • Correct Shipping Information: Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or lost shipments due to incorrect or incomplete address information. If you notice an error in your shipping details, please contact us immediately before your order is shipped.

8. Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue.

  • Damaged Items: If your item arrives damaged, please take photos of the damaged product and packaging, and contact us within 7 days of receiving the shipment. We will initiate a claim with the carrier and offer a replacement or refund.

9. Shipping Delays

  • Potential Delays: While we strive to ship orders promptly, there may be unexpected delays due to high demand, weather conditions, or carrier delays. These delays are beyond our control. We will keep you informed if there are any significant delays affecting your order.

  • Holidays and Weekends: Shipping times may be affected by holidays and weekends. Please consider this when selecting your shipping method.

10. Customer Support

If you have any questions or need assistance regarding your shipment, please don’t hesitate to contact our customer service team:

  • Email: info@mixoolcar.com
  • Phone: (320) 259-8750
  • Address: 2022 27th St SE, Saint Cloud, Minnesota