Refund and Returns Policy for MixoolCar
December 25, 2024
At MixoolCar, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy outlines the steps to return or exchange your products, as well as information on refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: Returns must be requested within 30 days from the date of purchase.
- Non-returnable items: Certain products, such as customized or personalized items, cannot be returned unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@mixoolcar.com or call us at (320) 259-8750 to notify us of your return request. Please include your order number and reason for return.
- Return Authorization: After reviewing your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documents that came with it. Please include the RMA number on the outside of the return package.
- Ship the Item: Ship the return item to the address provided by our customer service team. Please ensure that the return shipment is trackable, as we are not responsible for lost or damaged items during transit.
3. Refunds
- Processing Time: Once we receive the returned item, we will inspect it and process your refund within 5-7 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional days for the refund to appear in your account, depending on your payment provider.
- Restocking Fees: Certain items may be subject to a restocking fee of up to 15%, depending on the condition of the returned item. This fee will be deducted from your refund.
- Non-refundable Shipping Costs: Shipping costs are non-refundable unless the return is due to a defective or incorrect item received.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide you with a pre-paid return label for you to send the item back to us, and we will offer either a replacement or a full refund.
- Proof of Damage: For damaged items, please provide photos of the damage when you contact us. This will help us expedite the return process.
- Incorrect Items: If you receive the wrong item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or full refund.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, you must return the original item and place a new order for the replacement item.
6. Shipping for Returns
- Customer’s Responsibility: Unless the return is due to a defective or incorrect item, the customer is responsible for the return shipping costs.
- Free Return Shipping: In cases where the return is due to an error on our part (e.g., damaged or incorrect items), we will provide a prepaid return shipping label.
7. Special Orders
Custom or special orders may be subject to different return policies. If applicable, our customer service team will notify you of any specific terms before finalizing your order.
8. Non-returnable Items
The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Downloadable software products
- Items marked as final sale or clearance
9. International Returns
For international returns, you are responsible for return shipping costs. Please note that customs fees, taxes, or duties may also apply when returning international orders. We recommend checking with your local customs office for details.
10. Cancellations
If you wish to cancel your order, please contact us immediately. Once an order has been processed or shipped, it cannot be canceled. If you receive your order and wish to return it, please follow the standard return procedure.
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:
- Email: info@mixoolcar.com
- Phone: (320) 259-8750
- Address: 2022 27th St SE, Saint Cloud, Minnesota