Sales Policy for MixoolCar

December 25, 2024

At MixoolCar, we strive to offer high-quality products and excellent customer service. Our Sales Policy outlines the terms and conditions for purchasing items from our website. By placing an order with us, you agree to the following policies.

1. Product Information

  • Product Descriptions: We make every effort to provide accurate and detailed descriptions of our products, including specifications, images, and pricing. However, we do not guarantee that all product details are free of errors or inaccuracies. In such cases, we reserve the right to correct any errors and update product information as needed.
  • Availability: Our products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you as soon as possible and either issue a refund or offer a suitable replacement.

2. Order Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email confirms that we have received your order and will begin processing it. Please verify your order details and notify us immediately if there are any errors.
  • Order Fulfillment: Orders are generally processed within 1-2 business days after receiving confirmation. We will notify you if there is any delay in processing your order.

3. Pricing and Payments

  • Pricing: All prices on our website are listed in U.S. Dollars (USD) unless otherwise specified. Prices are subject to change without notice, and the price at the time of checkout will be the final price.
  • Sales Tax: Applicable sales tax will be added to your order depending on your shipping address. The exact amount will be displayed at checkout.
  • Payment Methods: We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other payment gateways. Your payment will be processed securely through our payment system, and your order will be shipped once payment is successfully authorized.

4. Order Modifications and Cancellations

  • Order Modifications: Once an order is placed, we begin processing it quickly. If you need to make changes to your order (such as updating the shipping address or item quantity), please contact us as soon as possible. We cannot guarantee that changes will be made once the order is processed or shipped.
  • Cancellations: Orders can be canceled within 1 hour of placement. After this period, we may not be able to cancel your order if it has already been processed or shipped.

5. Shipping and Delivery

  • Shipping Policy: We offer various shipping options based on your location. Shipping costs will be calculated at checkout. Please ensure that your shipping address is correct to avoid delays or issues with delivery.
  • Shipping Time: Delivery times depend on the shipping method selected and your location. Estimated delivery times will be provided during checkout. We strive to ship orders as quickly as possible, but shipping times may vary based on factors like weather, holidays, or delays with the shipping carrier.
  • International Shipping: We offer international shipping. Customs duties, taxes, or fees may apply depending on your country’s regulations, and the customer is responsible for paying these additional costs.

6. Returns and Refunds

  • Return Eligibility: If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving them. Please refer to our Refund and Returns Policy for more details.
  • Refund Process: Once we receive and inspect your return, we will issue a refund to the original payment method. Refunds may take up to 7 business days to process, depending on your payment provider.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order.

7. Promotions and Discounts

  • Promotional Offers: From time to time, we may offer discounts or promotions. These promotions are valid only for the duration specified and cannot be combined with other offers unless otherwise stated. Please review the terms and conditions of each promotion for eligibility.
  • Coupon Codes: If you have a valid coupon code, enter it at checkout to apply the discount. Coupon codes are subject to expiration and may have restrictions on use.

8. Warranty and Product Guarantee

  • Product Warranty: Many of our products come with a manufacturer’s warranty. Please refer to the individual product page for warranty details. If you experience an issue with a product covered under warranty, please contact us for assistance.
  • Satisfaction Guarantee: We aim to provide products that meet your expectations. If you are not satisfied with your purchase, please contact our customer service team, and we will work with you to resolve the issue.

9. Customer Support

  • Contact Us: If you have any questions about your order, products, or need assistance, please contact our customer service team at info@mixoolcar.com or call (320) 259-8750. We are here to help with any concerns you may have.

10. Limitation of Liability

MixoolCar is not liable for any indirect, incidental, or consequential damages that may arise from the use or inability to use our products. Our liability is limited to the total amount paid for the products in question.

11. Governing Law

This Sales Policy is governed by the laws of the United States, and any disputes arising under this policy shall be resolved in the appropriate courts within the jurisdiction of Minnesota.

12. Changes to This Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates.

Contact Us

If you have any questions or need assistance with our sales process, please don’t hesitate to contact us:

  • Email: info@mixoolcar.com
  • Phone: (320) 259-8750
  • Address: 2022 27th St SE, Saint Cloud, Minnesota